Privacy Policy

Privacy Policy - the basics

Privacy Policy

1. Introduction

Silver Platter Commodity Broker, trading as Silver Platter (Registration No: 2009/24208/07 | NCRCP5096), is committed to protecting your personal information and ensuring that your privacy is respected and protected in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

This Privacy Policy outlines how we collect, use, store, share, and safeguard your personal information when you use our services, visit our website, or interact with us through any platform.

2. What Information We Collect

We may collect the following categories of personal information from you:

Full Name and Surname
South African ID number or Passport Number
Contact Information (phone number, email address, home address)
Employment and Company Details
Income and Expense Information
Banking Details
Loan and Payment History
Details of Assets pawned or offered as collateral
Credit-related documentation and communications
Device and usage information (when accessing our website)

3. How We Collect Information

We collect personal information in the following ways:

Directly from you when you complete an application form, visit our office, or contact us via phone, email, WhatsApp, SMS, or website forms
From third-party sources such as credit bureaus, employers, or public databases (with your consent or where legally permitted)
Automatically when you interact with our digital platforms (e.g. via cookies, IP address)

4. Why We Collect and Use Your Information

Your personal information is collected and used for the following purposes:

To assess your creditworthiness and process loan or pawn applications
To perform affordability assessments as required by the National Credit Act
To manage and administer your credit agreement
To communicate with you regarding your account, payment reminders, offers, and updates
To verify your identity and prevent fraud
To comply with legal obligations including credit and anti-money laundering laws
For analytics, customer service improvement, and internal record keeping

5. Sharing of Information

We may share your personal information with:

Credit bureaus for the purpose of credit checks and reporting
Payment service providers and banks for loan disbursement and collections
Legal advisors, debt collectors, or law enforcement (only when necessary)
Regulatory authorities such as the National Credit Regulator (NCR), Financial Intelligence Centre (FIC), or SARS
Our service providers who assist with IT, communication, and data processing—under strict confidentiality agreements

We do not sell or trade your personal information.

6. Storage and Security of Information

Silver Platter takes appropriate and reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or loss. These measures include:

Secure password-protected systems
Encrypted digital storage
Controlled access to physical files
Staff training on confidentiality and POPIA compliance

We will retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

7. Your Rights Under POPIA

Under POPIA, you have the right to:

Access the personal information we hold about you
Request correction or deletion of inaccurate, irrelevant, or outdated information
Object to the processing of your personal information in certain cases
Withdraw your consent where processing is based on consent
Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Website Usage

When you use our website, we may collect technical information through cookies to enhance your browsing experience. This may include IP address, browser type, device ID, and usage data. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website or communication may include links to external websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal information.

10. Policy Updates

Silver Platter may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website. You are encouraged to review this page periodically.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Silver Platter Commodity Broker
Trading as Silver Platter
Reg No: 2009/24208/07
NCRCP5096